Cancellation policy

TLL places very high value on the quality of the products offered and hopes that you will also be convinced of this after your purchase. Should this not be the case and you are dissatisfied with your purchase from TLL, you can find all the necessary information to withdraw from your purchase in the following cancellation policy.

Scope

These cancellation and return conditions apply exclusively to consumers (B2C) and for shipping within Austria, the EU as well as Great Britain, Norway and Switzerland. The legal regulations at the time of the order apply.

CANCELLATION POLICY

RIGHT OF REVOCATION

Within the EU

If you wish to cancel your purchase from TLL, you have the right to cancel this contract within 14 (fourteen) days, without giving any reason.

Third countries outside the EU

For customers from non-EU countries, of course, the 14-day right of withdrawal also applies - meant here, until revocation or change, are the countries of Great Britain, Norway and Switzerland. If you want to withdraw from your purchase at TLL, you can withdraw from this contract within 14 (fourteen) days, without giving any reason.

This withdrawal period starts from the day on which you or a third party named by you, who is not the carrier, has taken or has taken possession of your order (please note: a takeover by you as a consumer yourself is not required for the start of the period).

To exercise your right of withdrawal, you must:

TLL The Longevity Labs Ltd.
Limited liability company
Kratkystrasse 2
8020 Graz
Austria

Contact

Tel. +43 (0) 316 25 85 77
office@spermidineLIFE.com

by means of a clear statement (e.g. web form, postal letter or e-mail) about your decision to revoke this contract. You can use the attached sample revocation form for this purpose, which is, however, not mandatory.

You can also easily & conveniently handle your revocation via our shipping service provider. You will receive all information about the return process from TLL in your order confirmation. Furthermore, you have the option to fill out the withdrawal form electronically on the website of TLL, under the following link and send it to TLL. In any case, you will immediately receive (e.g. by e-mail) a confirmation of receipt of such revocation.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, TLL shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by TLL), without undue delay and within 14 (fourteen) days from the day on which TLL received the notification of your revocation of this contract. For this repayment, TLL will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees because of this repayment.

TLL may refuse repayment until the goods are returned to TLL or until you have provided proof that you have returned the goods, whichever is earlier.

You shall return the goods without undue delay and in any case no later than 14 (fourteen) days from the day on which you notify TLL of the revocation of this contract. The deadline is met if you send the goods before the expiry of the 14 (fourteen) day period.

You will only have to pay for any loss in value of the goods if this loss in value is due to an extent beyond the usual examination of the condition, properties and functioning of the goods.

Return conditions

As soon as your revocation and thus your withdrawal from the contract is received, the return shipping label will be sent to the e-mail address you provided when placing your order. You will receive all information regarding the return process from TLL in your order confirmation. It is best to register your return using the link provided in the mail to ensure the fastest possible process. Alternatively, you can fill out the form provided for returns, which is available at the following link. The return is not associated with any costs for you.

In order to enable a fast and efficient processing of your revocation, please enclose the revocation form or a document with your data (name, address, order number) as well as a reason for return, to the shipment.

Additional details for your return:

Keep the proof of shipment in a safe place until the complete processing of the return, including refund or replacement, is complete.
Make sure that the returned goods are carefully packed. Use the original packaging to avoid damage in transit.

For a justified withdrawal (cancellation), your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.

Sealed and welded goods cannot be returned for reasons of health protection and hygiene, provided that their seal or welding has been removed after delivery. Such goods are therefore expressly excluded from the right of withdrawal.

When TLL has received and checked your return, you will receive an email to inform you that the item you returned has been received by TLL. TLL will also notify you of the processing of your refund.

Once your refund has been approved, it will be processed. After a few days, 14 days at the latest, a credit will then be automatically issued to the original payment method you used.

Late or missing refunds

If you have not yet received a refund (despite the deadline and timely cancellation), first double-check your bank account or the corresponding account of your payment service provider (PayPal, Amazon Pay, Shopify Payments, etc.). It may take some time for your refund to be credited to the respective payment service provider.

If you have done so and still have not received your refund, please contact TLL at support-eu@spermidineLIFE.com.

Cancellation form

If you wish to cancel the contract, please fill out and return this form.

Cancellation form download

You can find the cancellation form for download here.

To:
TLL The Longevity Labs GmbH
Kratkystrasse 2
8020 Graz
Austria
support-eu@spermidineLIFE.com

I / we* hereby revoke the contract concluded by me / us* for the purchase of the following goods:

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Ordered on* / received on*:

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Name of consumer(s)*:

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Address of consumer / consumers*:

.............................................................................................................

.................................................................................

Signature of the consumer(s)*
(only for communication on paper)

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Date

*Delete as applicable