General terms and conditions

General Terms and Conditions for Consumers (B2C)

TLL The Longevity Labs GmbH
Kratkystrasse 2
8020 Graz


Tel. +43 (0) 316 25 85 77

Customer service: 09:00 - 17:00 h

Member of the WKÖ

1. scope of application

These general terms and conditions apply exclusively to consumers (B2C) and for shipping within Austria, the EU and the United Kingdom, Norway and Switzerland. The prices at the time of the order apply.

When you visit TLL's website / webshop and / or purchase something from TLL, you are using our "service" and agree to be bound by the following terms and conditions, including the additional terms and conditions and policies mentioned herein and / or available via hyperlink. These terms and conditions apply to all users of the website, including but not limited to users, visitors, customers.

Please read these terms and conditions carefully before accessing or using TLL's website / web store. By accessing or using any part of the Website / Webshop, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions of this Agreement, you may not access or use the Website / Web Store or any Services. If these terms and conditions are considered an offer, acceptance is expressly limited to these terms and conditions. Any terms and conditions of the customer that deviate from these terms and conditions shall not apply.

2. conclusion of contract

TLL uses Shopify Inc. store systems, therefore TLL's website and online store are hosted by Shopify Inc. Shopify provides TLL with the online e-commerce platform that enables TLL to sell its products and services to you.

The purchase agreement between you and TLL will be effective upon your receipt and acceptance of the goods, but no later than the expiration of the 14-day return period.

TLL reserves the right to refuse orders for justifiable reasons. TLL may, at its sole discretion, limit the purchase quantities per person, per household or per order, especially in case of limited availability. In such a case, the customer concerned will be notified immediately and in writing by mail of such circumstances.

Right of withdrawal for originally packed, sealed and intact goods:
You have the right to return the delivered goods, without giving reasons, within a period of 14 days. To meet the deadline, it is sufficient to send the goods in time. The contract of sale becomes effective upon receipt of the goods by your approval, but no later than the expiry of the return period (14 days). Silence is considered as approval.

Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery, are expressly excluded from the right of withdrawal.

3. accuracy and completeness of the information

TLL makes every effort to create and maintain the website/webstore to the best of its knowledge, but TLL is not responsible if the information provided on this site is not accurate, complete or current. The material on this website and online store is for general information purposes only and should not be relied upon as the sole basis for making decisions without checking primary, more accurate, more complete or more current sources of information. Any reliance on the material on this website is at your own risk.

TLL reserves the right to change content on this website/webshop at any time, but is under no obligation to update information on the website/webshop.

4. delivery

The goods will be shipped within 3 working days after receipt of order. For shipping, we commission a suitable logistics company. This may differ from the company named in the order. In case of delivery delays you will be informed by TLL immediately.

If the goods ordered by you can not be delivered, TLL reserves the right to provide you with an equivalent product. Of course you will be informed about this in writing in advance. Of course you are free to accept this offer. If you do not wish to accept the offer, your original order will expire.

Taxes & customs clearance

The country-specific, tax regulations will be broken down for you in the webshop after you have selected the respective country of destination. For orders outside the EU, you will have to bear the costs for customs and any taxes or handling fees of the respective country. Please inquire before your purchase about the respective local regulations of your destination country.

5. terms of payment, delay, retention of title and set-off

The prices at the time of the order are valid. All prices already include the legal value added tax.

TLL accepts the following payment methods:

  • PayPal
  • Amazon Pay
  • Shopify Payment* (including credit cards, Klarna, Sofortüberweisung, Google Pay, Apple Pay, etc.).
    *Payment methods available from Shopify Payments may vary by country.

In case of default of payment by the customer, TLL or the respective payment provider is entitled to demand default interest in the statutory amount as well as the reimbursement of necessary and appropriate reminder and collection costs. In case of default of payment by the customer, TLL is also entitled to demand compound interest from the day of handover of the goods. In case of default of payment by the customer, TLL is entitled to withdraw from the contract step by step by setting a grace period, irrespective of the other respective legal provisions. Regarding the other possibilities of withdrawal, reference is made to the legal regulations.

The goods remain property of TLL until full payment by you.

The customer is not entitled to set off against claims of TLL.

6. subscription models

In case TLL offers customer-oriented subscription models on the website and in the online store, the following provisions apply:

The subscription model is concluded for an indefinite period of time, unless otherwise specifically determined. Each contracting party is entitled to terminate the subscription model by giving one month's notice to the end of a calendar month. Exceptions to this are particularly discounted subscription models which, due to the discount, include a certain, separately stated commitment period.

Both contracting parties are entitled to withdraw from the subscription model with immediate effect if there is good cause. This withdrawal must be in writing. Such an important reason is in particular, but not exclusively, if a contracting party, despite written warning and setting of a grace period of 10 working days, violates essential obligations of the contract, such as the performance of a due payment or persistently violates essential provisions of these general terms and conditions.

TLL will communicate changes to these general terms and conditions to you as a subscription customer at least 30 days before they come into effect by sending the text of the contract to the e-mail address last provided by the customer. If you as customer do not object to the changes within 30 days after receipt of the aforementioned announcement in writing by e-mail to, the changes are considered as accepted. In the case of a timely objection by you as the customer, the contractual relationship between the contracting parties shall continue in accordance with the General Terms and Conditions in the version prior to the announced change.

7 Shipping

Information about shipping can be found in the currently valid shipping conditions of TLL. Orders placed via other channels may incur different shipping charges.

8. return

You will receive all information about the return process from TLL in your order confirmation. Furthermore, you have the possibility to inform yourself at any time on the website of TLL about the currently valid return conditions / cancellation policy.

9. right of revocation

The revocation period is fourteen days and begins on the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods (please note: a takeover by you as a consumer yourself is not required for the start of the period).

You will receive more detailed information about the right of withdrawal in a separate e-mail after placing your order as well as in advance and at any time in the currently valid cancellation policy of TLL.

10. duty to inform

TLL depends on truthful information when registering your data. If your data change, especially name, address, e-mail address, telephone or payment method, please inform TLL immediately. Please make sure that you can be reached at the given e-mail address and that the receipt of e-mail messages is not excluded due to shutdown or overfilling of the e-mail account. In case of providing false data on your part, TLL is entitled to withdraw from the contract and to charge a handling fee. The declaration of withdrawal has to be in written form. The written form is also preserved by fax or e-mail.

11. additional tools & third party providers

Any use of additional tools offered through the website is at your own responsibility and discretion.

We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services will also be subject to these Terms and Conditions.

If third party links are used on this website / in this webshop and such links lead you to third party websites that do not cooperate with TLL, they will be carefully checked if possible. Nevertheless, no liability can be assumed for the examination or evaluation of the content or its correctness. TLL further does not warrant or assume any liability or responsibility for any materials, websites, or for any other materials, products or services provided by third parties.

12 Warranty & Liability

Warranty for the products of TLL

You as our customer have a legal right of warranty according to the applicable laws.

In the event of a warranty claim, please contact:


All instructions on the packaging and inserts must be observed. No liability is accepted for any use and / or handling deviating from these instructions. For health-related aspects of any kind, a doctor must always be consulted.

Compensation for damages due to breach of an obligation arising from the contractual relationship is to be paid under the statutory conditions. The claim for damages is to be asserted in court within the statutory period of limitation from knowledge of the damage and the damaging party in the event of any other limitation. The same applies to any claims based on the Product Liability Act.

Website & Shop

TLL does not guarantee, take responsibility or warranty that the use of the website / webshop will be uninterrupted, timely, secure or error-free.

Automatic translation

This website / webshop may contain machine translations. TLL has used its best efforts to provide an accurate translation, but TLL cannot be held liable for the accuracy or correctness of translations into another language. The German version of the website / webshop contains the original text. Any discrepancies or differences in the translation are not binding and have no legal effect for compliance or enforcement purposes.

13. data protection

Personal data such as first name, last name, address, zip code, city, telephone number, e-mail address, date of birth are collected when you place an order in order to process these orders and to be able to ship the ordered goods. When ordering via the webshop, your data is protected with a secure SSL connection. This personal data is processed and used for order processing, customer relationship management and advertising purposes.

Details about data protection at TLL can be found in our privacy policy.

14. legal

If the private end user is not domiciled in the European Union, the place of business of TLL is the valid place of jurisdiction (Austrian law, place of jurisdiction: Graz, Austria). In the traffic with end consumers within the European Union the law at the domicile of the end consumer is applicable, as far as it is mandatory for consumer law.

Online dispute resolution pursuant to Art. 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (OS), which can be found at

If any provision of these Terms and Conditions is found to be illegal, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by law and the unenforceable portion shall be deemed severable from these Terms and Conditions, and such determination shall not affect the validity and enforceability of any remaining provisions.

You may review the current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to check our website periodically for any changes. By continuing to use or access our website or the Service after we post any changes to these Terms and Conditions, you will be deemed to have accepted those changes.

15. final provisions

If in these General Terms and Conditions terms referring to natural persons are stated in masculine form only, they refer to women and men in the same way. When applying the designation to specific natural persons, the respective gender-specific form shall be used. Customers are understood to be both consumers (consumers) and entrepreneurs in their capacity as end consumers.

Status of the General Terms and Conditions of, TLL The Longevity Labs GmbH, as of 01.04.2022.