Privacy policy
Privacy Policy
1. Commitment & Privacy Information
TLL The Longevity Labs GmbH (“TLL”) appreciates your interest in our website and/or online store. Protecting your privacy is very important to TLL.
Below, TLL provides detailed information about how your personal data is handled in accordance with applicable legal provisions, including the General Data Protection Regulation (GDPR) and the Austrian Telecommunications Act 2021 (TKG 2021).
This Privacy Policy explains how TLL processes personal data when you use this website or online store. Personal data is processed in accordance with the principles of lawfulness, fairness, transparency, accuracy, purpose limitation, data minimization and storage limitation.
2. Contacting TLL
TLL's management is responsible for ensuring compliance with all applicable legal requirements concerning the protection of personal data.
If you contact TLL via an online form or email, TLL will store the information you provide to process your inquiry and manage subsequent communications. This information will not be shared without your explicit consent.
If you require further information about TLL's data protection practices, have questions or wish to submit a complaint, please contact TLL by email at privacy@spermidineLIFE.com or by post at:
TLL The Longevity Labs GmbH
Limited Liability Company
Elisabethinergasse 22
8020 Graz
Austria
Contact
Phone: +43 (0) 316 25 85 77
Office: office@spermidineLIFE.com
3. Data Storage
To provide a convenient user experience and facilitate purchases in TLL's online store, as well as subsequent contract processing, TLL stores the IP address of the connection owner through cookies, along with the following information:
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First name and last name
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Shipping and/or billing address, city and country
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Telephone number and email address
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Payment method
Personal data is processed exclusively for business purposes, specifically to fulfill contractual obligations pursuant to Article 6(1)(b) GDPR and legal obligations pursuant to Article 6(1)(c) GDPR.
If you do not provide the personal data required to fulfill contractual obligations, concluding a contract or processing an order may not be possible. An existing contract may also become impossible to perform and may need to be terminated.
Where the processing of personal data goes beyond contractual or legal obligations, TLL obtains your separate consent pursuant to Article 6(1)(a) GDPR. Where consent is given, data is processed exclusively for the stated purpose. Consent may be withdrawn in writing at any time.
Personal data is not transferred to third parties, except where necessary to share credit card information with the banks or payment service providers responsible for processing payments, to provide information to the transport or shipping companies commissioned by TLL for delivery, or to share information with TLL's tax advisor to fulfill tax obligations.
Following your separate consent for the relevant purpose, TLL may process your data to conduct voluntary surveys and competitions.
If a contract is concluded, your personal data will be stored for the duration of the business relationship and thereafter for as long as necessary to fulfill the relevant purpose and comply with statutory retention periods, including the seven-year retention period under tax law.
Your name, address, purchased products and purchase date will additionally be retained until the expiry of the ten-year product liability period.
Data processing is based on the applicable legal provisions, including Section 96(3) of the Austrian Telecommunications Act and Article 6(1)(a) (consent) and/or Article 6(1)(b) (performance of a contract) GDPR.
As a TLL customer, you are not generally obliged to provide personal data.
4. Online Store
TLL uses the Shopify platform and e-commerce system provided by Shopify Inc. to operate its online store.
By placing an order in TLL's online store, you agree to the storage and processing of your personal data by Shopify.
TLL notes that your personal data is transferred to and processed at Shopify's data center in the United States.
The storage and processing of your data is necessary to support and process your orders, authenticate your information, process payments and improve Shopify's services.
Further information about Shopify's data processing, terms of use and privacy practices is available at:
https://www.shopify.com/legal/privacy
Shopify also uses Google Maps services to display geographical maps. Google's Privacy Policy is available at:
https://policies.google.com/privacy
For data processing by recipients located in third countries, including the United States, or transfers of data to such countries, Shopify uses Standard Contractual Clauses approved by the European Commission pursuant to Article 46(2) and (3) GDPR.
TLL primarily uses the order information collected to fulfill orders placed through its website, including processing payment information, arranging shipping, sending invoices and/or order confirmations, and delivering products.
TLL also uses this order information to:
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Communicate with you.
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Screen orders for potential risks or fraud.
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Provide information or advertising relating to TLL's products or services, where this is consistent with your privacy preferences.
5. Shipping
Orders are shipped in cooperation with Niceshops GmbH, Saaz 99, 8341 Paldau, Austria, Company Registration Number FN 302888z.
For shipping purposes, TLL shares the following personal data with Niceshops:
Order contents, first name, last name, billing and/or shipping address, including street, house number, staircase, floor, apartment number, postal code, city and country.
Niceshops processes this information on behalf of TLL and exclusively for the purpose of shipping the products you have ordered.
Further information is available at:
6. Cookies
TLL uses so-called “cookies” on its website and online store. Cookies are text files stored on a device or computer and often contain an anonymous unique identifier.
Further information about cookies and how to disable them is available at:
http://www.allaboutcookies.org
TLL and the services it uses process collected device information to identify potential risks and fraud and to generally improve and optimize the website and online store.
TLL's primary objective is to make its services as user-friendly as possible.
Certain cookies remain stored on your device until you delete them. This allows your browser to be recognized when you next visit our website or online store, helping us provide an optimized user experience.
If you do not want this, you can configure your browser to notify you when cookies are being set and to allow cookies only in individual cases.
Please note that disabling cookies may restrict the functionality of the website or online store.
7. Web Analytics
TLL uses features of the Google Analytics web analytics service provided by Google Inc. on its website and online store to understand how customers use the website.
Cookies are used to analyze visitors' use of the website and online store.
The information collected about website usage is generally processed and stored on Google's servers in Europe and, in exceptional cases, in the United States.
Further information about Google's use of your personal data is available at:
https://policies.google.com/privacy
You can also disable Google Analytics at:
https://tools.google.com/dlpage/gaoptout
Alternatively, you can configure your browser to prevent cookies from being stored.
TLL has entered into a data processing agreement with Google.
To improve the user experience, third-party providers connected to the online store use your IP address. However, this information is collected only in pseudonymized form, allowing only approximate geographical location identification.
TLL emphasizes that data processing is carried out in accordance with Section 96(3) of the Austrian Telecommunications Act and Article 6(1)(a) (consent) and/or Article 6(1)(f) (legitimate interests) GDPR.
TLL focuses on acting in accordance with the GDPR and within the scope of its legitimate interests, primarily collecting data to improve its offerings and online presence for customers.
To protect your data and privacy, user data is always pseudonymized.
User data is retained for 14 months.
8. Invoicing
TLL uses the web-based invoicing software provided by Sufio s.r.o., Bottova 1, 811 09 Bratislava, Slovakia.
This online application is used to create and send invoices, credit notes, quotations and other documents.
As a data processor, Sufio processes the personal data listed below within the scope of the respective user account.
Personal data is processed in accordance with applicable legal provisions, particularly the GDPR, and in compliance with the highest security standards.
Within 60 days of the deletion of your user account, Sufio deletes all personal data and any existing copies, unless applicable legal provisions require the controller to retain the collected data for a longer period.
The following information is collected and processed as part of a user account:
First name, last name, email address, address (street, house number, city, postal code and country), as well as information about invoiced products, their quantities and prices (“personal data”).
Purpose & Consent: Personal data is processed exclusively for business purposes and predominantly in the interests of the data subjects, specifically to fulfill contractual obligations pursuant to Article 6(1)(b) GDPR or legal obligations pursuant to Article 6(1)(c) GDPR.
TLL has entered into a data processing agreement with Sufio:
https://sufio.com/legal/privacy-policy/dpa/
Further information about Sufio's data processing practices is available at:
https://sufio.com/legal/privacy-policy/
9. Content Delivery Network – Cloudflare
TLL uses the Cloudflare Content Delivery Network provided by Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA, to improve the speed and security of its website and online store.
Cloudflare uses cookies and processes user data. Its services operate between users and the hosting provider.
In simple terms, Cloudflare is a network of interconnected servers located in different countries that improves website performance.
If you have consented to the use of Cloudflare before accessing the website or online store, this consent constitutes the legal basis for data processing pursuant to Article 6(1)(a) GDPR.
TLL also has a legitimate interest in using Cloudflare to optimize the performance and security of its online services pursuant to Article 6(1)(f) GDPR.
You have the right to object to data processing at any time.
Cloudflare has implemented specific compliance measures for international data transfers, applicable to its global operations involving the processing of personal data belonging to individuals in the European Union.
For data processing by recipients located in third countries, including the United States, or transfers of data to such countries, Cloudflare uses Standard Contractual Clauses approved by the European Commission pursuant to Article 46(2) and (3) GDPR.
Further information about Cloudflare is available at:
General:
https://www.cloudflare.com/gdpr/introduction/
European Union:
https://www.cloudflare.com/cloudflare-customer-scc/
These clauses are based on an implementing decision of the European Commission.
10. Facebook / Meta Platforms
Based on TLL's legitimate interest in analyzing, optimizing and ensuring the economic efficiency of its online services, TLL uses the so-called Facebook Pixel provided by the Facebook social network, operated by Meta Platforms Inc., 1 Hacker Way, Menlo Park, California 94025, USA.
For users residing in the European Union, the responsible entity is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
The Facebook Pixel enables TLL to identify visitors to its website and online store as target audiences for TLL's Facebook advertisements.
TLL's website and online store also integrate plugins from the Facebook social network, provided by Meta Platforms Inc.
These plugins can be recognized by the Facebook logo or the “Like” button.
Further information and an overview of Facebook plugins are available at:
https://developers.facebook.com/docs/plugins/
When you visit TLL's website or online store, the Facebook plugin establishes a direct connection between your browser and Facebook's servers.
Facebook thereby receives information that you have visited TLL's website or online store using your IP address.
If you click the Facebook “Like” button while logged into your Facebook account on the respective device, you can link content from TLL's website to your Facebook profile.
Facebook may then associate your visit to TLL's website or online store with your Facebook user account.
TLL notes that, as the operator of the website and online store, it has no knowledge of the content of the transmitted data or how Facebook uses it.
Further information is available in Facebook's Privacy Policy:
https://de-de.facebook.com/policy.php
If you do not want Facebook to associate your account with your visit to TLL's website, you can prevent this by logging out of your Facebook account beforehand.
11. Gorgias
TLL uses Gorgias to process customer inquiries.
The provider is Gorgias, Inc., 768 Harrison St., San Francisco, CA 94107, USA.
TLL uses Gorgias to respond to your inquiries quickly and efficiently.
Data storage and analysis are based on Article 6(1)(f) GDPR.
TLL has a legitimate interest in ensuring straightforward communication with customers and prospective customers.
Where consent has been requested, such as consent to store cookies, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR. Consent may be withdrawn at any time.
As a US-based provider, Gorgias undertakes to comply with EU data protection law based on the Standard Contractual Clauses pursuant to Article 46 GDPR.
TLL has also entered into a Data Processing Agreement (DPA) with Gorgias.
This ensures that Gorgias processes user data exclusively for handling inquiries, within the framework of EU data protection standards, and does not disclose it to third parties.
Further information is available in Gorgias' Privacy Policy:
https://www.gorgias.com/privacy
12. Hotjar
TLL uses Hotjar, provided by Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, to better understand user needs and improve the services and experiences offered on its website.
Hotjar's technology helps TLL understand how visitors interact with its website, including how much time they spend on individual pages, which links they click and what they like or dislike.
This information helps TLL tailor its services to user feedback.
Hotjar uses cookies and other technologies to collect information about user behavior and devices, including:
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Device IP address, collected and stored only in anonymized form during website use
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Screen size
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Device type and unique device identifiers
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Browser information
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Location information (country only)
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Information required to display the website in the user's preferred language
Hotjar stores this information on behalf of TLL in a pseudonymized user profile.
Hotjar is contractually prohibited from selling data collected on behalf of TLL.
Further information is available in the “About Hotjar” section of Hotjar's Help Center:
https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar
You may object to the collection and storage of your data at any time with effect for the future:
https://www.hotjar.com/opt-out
13. Third-Party Cookies
When you visit TLL's website or online store, cookies from partner companies may also be stored on your device.
These include temporary and persistent cookies, which are automatically deleted after their specified retention periods, ranging from 14 days to two years.
TLL emphasizes that cookies used by its selected partners contain only pseudonymized data and, in most cases, anonymized data.
This may include information about products viewed, whether a purchase was made during a website visit, which products were searched for and similar activities.
14. Retargeting
TLL's website and online store use so-called retargeting technologies.
These technologies allow TLL to display targeted advertisements on partner websites to internet users who have previously shown interest in TLL's products.
The primary purpose is to provide users with a more relevant and personalized online experience.
Advertisements displayed on partner websites are based on cookie technology and an analysis of previous browsing behavior.
This form of advertising is entirely pseudonymized.
TLL does not create or combine usage profiles with your personal data.
By using TLL's website or online store, you consent to the use of such cookies and the associated collection, use and storage of usage data.
This data is stored in cookies beyond the end of your browser session and may be retrieved during subsequent visits to TLL's website or online store.
You may withdraw this consent at any time with effect for the future by disabling cookies in your browser settings.
15. Behavioral Advertising
As described above, TLL uses your personal data to provide targeted advertisements or marketing communications that TLL believes may be of interest to you.
Further information about how targeted advertising works is available on the Network Advertising Initiative (NAI) website:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of certain services through the Digital Advertising Alliance's opt-out portal:
You can also use the following options to prevent the storage of cookies or usage data:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://www.google.com/settings/ads/anonymous
Hotjar:
https://www.hotjar.com/legal/compliance/opt-out
16. Newsletters & Marketing Emails
TLL works with two newsletter management service providers, HubSpot and Klaviyo, to manage and distribute newsletters.
These providers process your data in Europe and the United States.
The legal basis for processing your personal data for newsletter distribution is your consent.
Any transfer of data to third countries is based on Standard Contractual Clauses pursuant to Article 46 GDPR.
You may withdraw your newsletter subscription at any time.
The easiest way to unsubscribe is to click the unsubscribe link included in each newsletter or send your withdrawal request to:
TLL will promptly delete your data associated with newsletter distribution.
The lawfulness of data processing carried out before the withdrawal of consent remains unaffected.
To ensure that newsletters are sent with the recipient's consent, TLL uses the double opt-in procedure.
During this process, prospective subscribers register for a mailing list and subsequently receive a confirmation email allowing them to confirm their subscription in a legally compliant manner.
The email address is added to the active mailing list only after confirmation.
TLL uses this data exclusively to send the requested information and offers.
Further information about the privacy practices of Klaviyo and HubSpot is available at:
Klaviyo:
https://www.klaviyo.com/privacy
HubSpot:
https://legal.hubspot.com/privacy-policy
17. Customer Reviews
After your order has been shipped, TLL may send you an email inviting you to review TLL and the services provided.
This email contains a link through which you can submit your customer review.
The terms and privacy provisions of Yotpo apply and are available at:
https://www.yotpo.com/privacy-policy/
18. Data Security & Privacy Protection
Data security is of great importance to TLL.
TLL has implemented all necessary technical and organizational measures to ensure the highest level of security in data processing and to protect personal data against unauthorized access by third parties.
TLL's IT infrastructure complies with standard security requirements and is regularly reviewed.
TLL treats your personal data confidentially and complies with applicable data protection regulations.
Your data is securely transmitted using SSL (Secure Socket Layer) encryption.
During the checkout process, your data is transmitted to TLL and Shopify using SSL encryption. Passwords and codes are stored exclusively in encrypted form.
19. Disclosure of Data to Legal Successors
TLL may disclose your personal data to affiliated companies or legal successors in connection with corporate transactions, such as mergers, the sale of the company, financing arrangements or business acquisitions.
Such disclosures are carried out exclusively in accordance with this Privacy Policy.
20. Right to Lodge a Complaint & Other Rights
Pursuant to Article 77 GDPR and Section 24 of the Austrian Data Protection Act (DSG), every customer has the right to lodge a complaint with a supervisory authority if they believe that the processing of their personal data violates the GDPR.
You also have the following rights:
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Right of access
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Right to rectification
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Right to erasure
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Right to restriction of processing
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Right to data portability
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Right to withdraw consent
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Right to object to processing
Competent Supervisory Authority
Austrian Data Protection Authority
(Österreichische Datenschutzbehörde)
Barichgasse 40–42
1030 Vienna
Austria
Phone: +43 1 52 152
Email: dsb@dsb.gv.at
21. Liability
All content on TLL's website and online store has been carefully reviewed.
Nevertheless, TLL cannot accept liability for the accuracy, completeness or timeliness of the information provided.
To the extent permitted by applicable law, TLL excludes liability for any direct, indirect or other damages, regardless of their cause, arising from the use or unavailability of the data and information provided on these websites.
TLL's website or online store may contain links to external websites.
By clicking such links, you leave TLL's website or online store.
Although these links have been carefully reviewed, TLL expressly excludes liability for their content and any consequences arising from accessing them, to the extent permitted by applicable law.
22. Copyright
All texts, graphics and images are protected by copyright.
Any use is permitted only with the express authorization of TLL The Longevity Labs GmbH.
23. Changes
TLL may amend this Privacy Policy from time to time to reflect necessary changes.
24. Miscellaneous
Where references to natural persons in this Privacy Policy use only the masculine form, they apply equally to women and men.
When referring to specific individuals, the appropriate gender-specific form should be used.
TLL is a member of the Austrian Federal Economic Chamber (WKÖ).