Shipping conditions

National & International Shipping

Generally, orders completed by 12:00 noon will be shipped the same day from our fullfilling partner's warehouses in Austria and Germany (provided they are in stock in the required quantity). Orders received on weekends or holidays will be shipped the next business day. The stated times are approximate (standard delivery times) and non-binding, the customer can not derive any legal claim whatsoever. Furthermore, all orders can be tracked by a tracking number from shipment to delivery.

If the delivery, through no fault of TLL The Longevity Labs GmbH, is not possible because a logistics service provider does not fulfill its contractual obligations, we reserve the right to withdraw from the order. In such a case we will inform you immediately.

The shipment of the ordered goods will be carried out by our fulfillment partner, weship Fulfillment GmbH, Herrengasse 9, 8010 Graz, FN 482394 d. For more information, please visit: WeShip currently ships with Österreichische Post AG, DPD, DHL, DHL Express and GLS.

To which countries does TLL ship?

TLL currently ships within Austria, to the entire EU as well as to Switzerland, Great Britain and Norway.

Shipping costs

Country Value of goods (incl. VAT) Delivery costs (incl. VAT)
Austria and Germany From 0 EUR (incl. VAT) free of charge
Rest of EU Up to 99,99 EUR* (incl. VAT) EUR 4,90* (incl. VAT)
From 100,00 EUR* (incl. VAT) free of charge
Great Britain / Norway / Switzerland Up to 99.99 EUR* (incl. VAT) EUR 4.90* (incl. VAT)
From 100,00 EUR* (incl. VAT) free of charge

*(incl. VAT - conversion according to current exchange rate)

Taxes & customs clearance

The country-specific, tax regulations will be broken down for you after selecting the respective destination country before completing the order. For orders outside the EU you have to pay the costs for customs and if necessary taxes or handling fees of the respective country. Please inquire about the respective local regulations of your destination country before making your purchase.