Terms of Service

General Terms and Conditions for Consumers (B2C)

TLL The Longevity Labs GmbH
Elisabethinergasse 22
8020 Graz
Austria

Contact

Phone: +43 (0) 316 25 85 77
Email: office@spermidineLIFE.com

Customer Service Hours: 9:00 AM – 4:00 PM

Member of the Austrian Federal Economic Chamber (WKÖ)

1. Scope

These General Terms and Conditions apply exclusively to consumers (B2C) and to deliveries within Austria, the European Union, the United Kingdom, Norway and Switzerland. The prices applicable at the time of ordering shall apply.

By visiting TLL's website or online store and/or purchasing products from TLL, you use our “Service” and agree to be bound by these General Terms and Conditions, including any additional terms, conditions and policies referred to herein and/or available via hyperlink.

These General Terms and Conditions apply to all users of the website, including users, visitors and customers.

Please read these General Terms and Conditions carefully before accessing or using TLL's website or online store.

By accessing or using any part of the website or online store, you agree to be bound by these General Terms and Conditions.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or online store or use any of its services.

If these General Terms and Conditions are considered an offer, acceptance is expressly limited to these General Terms and Conditions. Any conflicting or deviating terms and conditions of the customer shall not apply.

2. Conclusion of Contract

TLL uses the e-commerce systems provided by Shopify Inc. Therefore, TLL's website and online store are hosted by Shopify Inc.

Shopify provides TLL with the online e-commerce platform that enables TLL to sell its products and services to you.

The purchase contract between you and TLL becomes effective upon receipt of the goods and your acceptance, but no later than the expiry of the 14-day return period.

TLL reserves the right to refuse orders for legitimate reasons.

TLL may, at its discretion, limit the quantities purchased per person, household or order, particularly in cases of limited availability.

In such cases, the affected customer will be informed immediately in writing by email.

Right of Withdrawal for Goods in Their Original Packaging, Sealed and Undamaged

You have the right to return delivered goods within 14 days without giving any reason.

To meet the deadline, it is sufficient to send the goods back before the return period expires.

The purchase contract becomes effective upon receipt of the goods and your acceptance, but no later than the expiry of the 14-day return period. Silence shall be deemed acceptance.

Goods delivered sealed that are not suitable for return for health protection or hygiene reasons are expressly excluded from the right of withdrawal if their seal has been removed after delivery.

3. Accuracy and Completeness of Information

TLL makes every effort to create and maintain its website and online store with due care and diligence.

However, TLL is not responsible if information provided on this website is inaccurate, incomplete or outdated.

The material on this website and online store is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more up-to-date sources of information.

Any reliance on the material provided on this website is at your own risk.

TLL reserves the right to modify the content of this website or online store at any time but is under no obligation to update the information provided.

4. Delivery

Goods will be dispatched within three business days of receipt of the order.

TLL commissions a suitable logistics company to handle shipping. This company may differ from the company specified in the order.

In the event of delivery delays, TLL will inform you without undue delay.

If the goods you ordered cannot be delivered, TLL reserves the right to offer you an equivalent product.

You will, of course, be informed of this in writing beforehand.

You are free to accept or reject this offer. If you do not accept it, your original order will be cancelled.

Duties & Customs Clearance

Country-specific tax regulations will be displayed in the online store after you select the relevant destination country.

For orders shipped outside the European Union, you are responsible for any customs duties, taxes and handling fees imposed by the destination country.

Please familiarize yourself with the applicable local regulations of your destination country before placing an order.

5. Payment Terms, Late Payment, Retention of Title and Set-Off

The prices applicable at the time of ordering shall apply.

All prices include the applicable statutory value-added tax (VAT).

TLL accepts the following payment methods:

• PayPal

• Amazon Pay

• Shopify Payments* (including credit cards, Klarna, instant bank transfer, Google Pay, Apple Pay and other available methods)

The payment methods available through Shopify Payments may vary depending on the country.

In the event of late payment by the customer, TLL or the respective payment service provider is entitled to charge statutory default interest and recover necessary and reasonable reminder and debt collection costs.

In the event of late payment, TLL is also entitled to charge compound interest from the date the goods are handed over.

Without prejudice to other applicable statutory provisions, TLL is entitled to withdraw from the contract in the event of late payment after granting an additional payment period, with the parties' respective obligations to be performed concurrently.

Other rights of withdrawal or termination are governed by the applicable statutory provisions.

The goods remain the property of TLL until full payment has been received.

The customer is not entitled to offset claims against amounts owed to TLL.

6. Subscription Models

Where TLL offers subscriptions (Spar-Abo) in its online store, the following additional provisions apply.

Minimum Term and Renewal

Subscriptions (Spar-Abo) have a minimum term of 3 months.

During this minimum term, the agreed deliveries and recurring payments will take place according to the delivery interval selected when the subscription was started.

After the minimum term has expired, the subscription continues for an indefinite period and may be cancelled by you at any time through your customer account or by contacting our customer service team.

Your statutory right of withdrawal remains unaffected by the agreed minimum term.

Delivery and Payment

Deliveries are made according to your selected delivery interval.

The amount specified for the subscription will be charged automatically for each order due using your saved payment method.

Any applicable shipping costs and taxes will be calculated according to the conditions displayed when the subscription was started.

Changes to Your Subscription

You can flexibly adjust your subscription to suit your needs.

In particular, you can change your delivery interval and upcoming delivery dates through your customer account or by contacting our customer service team.

Subject to availability, you may also change the product included in your subscription.

Cancellation

After the minimum term of 3 months has expired, you can cancel your subscription at any time through your customer account or by contacting our customer service team.

Both parties' right to terminate the contract for good cause remains unaffected.

7. Shipping

Information about shipping can be found in TLL's currently applicable Shipping Policy.

Different shipping charges may apply to orders placed through other channels.

8. Returns

All information about the return process will be provided by TLL in your order confirmation.

You can also find the currently applicable return conditions and information about your right of withdrawal on TLL's website at any time.

9. Right of Withdrawal

The withdrawal period is 14 days and begins on the day on which you or a third party designated by you, other than the carrier, takes possession of the goods.

Please note that you do not have to take possession of the goods personally for the withdrawal period to begin.

Further information about your right of withdrawal will be provided in a separate email after your order has been placed.

You can also access TLL's current Withdrawal & Refund Policy before placing an order and at any time thereafter.

10. Obligation to Provide Accurate Information

TLL relies on accurate and truthful information when registering your personal details.

If your information changes, particularly your name, address, email address, telephone number or payment method, please notify TLL immediately.

Please ensure that you can be reached at the email address provided and that incoming emails are not blocked due to account deactivation or a full mailbox.

If you provide incorrect information, TLL is entitled to withdraw from the contract and charge a processing fee.

The declaration of withdrawal must be made in writing. The written form requirement is also satisfied by fax or email.

11. Additional Tools & Third-Party Providers

Any use of additional tools offered through the website is at your own discretion and risk.

TLL may introduce new services and/or features through the website in the future, including new tools and resources.

Such new features and services will also be subject to these General Terms and Conditions.

Where links on the website or online store lead to third-party websites that are not affiliated with TLL, TLL will review these links carefully whenever possible.

Nevertheless, TLL cannot accept liability for reviewing or evaluating the content or accuracy of such third-party websites.

TLL provides no warranties and accepts no liability or responsibility for third-party materials, websites, products or services.

12. Warranty & Liability

Statutory Warranty for TLL Products

As our customer, you are entitled to statutory warranty rights under the applicable laws.

If you wish to make a warranty claim, please contact:

Email: support-eu@spermidineLIFE.com

All instructions provided on product packaging and accompanying leaflets must be followed.

TLL accepts no liability for use or handling that deviates from these instructions.

A medical professional should always be consulted regarding any health-related concerns.

Compensation for damages resulting from a breach of contractual obligations shall be provided where the statutory requirements are met.

Claims for damages must be asserted before a court within the applicable statutory limitation period, calculated from the date on which the injured party becomes aware of the damage and the party responsible.

The same applies to any claims arising under product liability law.

Website & Online Store

TLL does not guarantee or warrant that the website or online store will operate without interruption, in a timely manner, securely or without errors.

Automatic Translation

This website or online store may contain machine-generated translations.

TLL has made every effort to provide accurate translations. However, TLL cannot accept liability for the accuracy or correctness of translations into other languages.

The German version of the website or online store contains the original text.

Any deviations or differences in translation are not binding and have no legal effect for the purposes of compliance with or enforcement of legal provisions.

13. Data Protection

Personal data, such as first name, last name, address, postal code, city, telephone number, email address and date of birth, is collected when you place an order to enable TLL to process your order and arrange shipment of the purchased goods.

When placing an order through the online store, your data is protected by a secure SSL connection.

This personal data is processed and used for order fulfillment, customer relationship management and advertising communications.

Further information about data protection at TLL can be found in our Privacy Policy.

14. Legal Provisions

If a private end consumer resides outside the European Union, TLL's registered office shall be the place of jurisdiction (Austrian law; place of jurisdiction: Graz, Austria).

For transactions with consumers residing within the European Union, the law of the consumer's country of residence shall apply insofar as mandatory consumer protection provisions are concerned.

Online Dispute Resolution pursuant to Article 14(1) of the ODR Regulation:

The European Commission provides an online dispute resolution (ODR) platform, available at:

https://ec.europa.eu/consumers/odr/

If any provision of these General Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall nevertheless remain enforceable to the extent permitted by law.

Any unenforceable part shall be deemed severed from these General Terms and Conditions without affecting the validity or enforceability of the remaining provisions.

You can review the current version of these General Terms and Conditions on this page at any time.

TLL reserves the right, at its sole discretion, to update, modify or replace any part of these General Terms and Conditions by publishing updates and changes on its website.

It is your responsibility to check the website regularly for possible changes.

Continued use of or access to the website or services following the publication of changes constitutes acceptance of those changes.

15. Final Provisions

Where references to natural persons in these General Terms and Conditions use only the masculine form, they apply equally to women and men.

When referring to specific individuals, the appropriate gender-specific form should be used.

The term “customers” includes both consumers and businesses acting in their capacity as end users.

Version of the General Terms and Conditions of TLL The Longevity Labs GmbH dated April 1, 2022.